This consultation booking and cancellation policy explains how appointments are confirmed, rescheduled, cancelled and administered through maksuda.properties. It helps clients understand the booking process, payment requirements, cancellation terms and refund procedures before confirming a consultation.
Before completing your consultation booking in the UAE, review the consultation type, duration, fee, meeting method, available date and time, and any booking-specific cancellation or refund terms. These details are displayed during the booking process and in your confirmation.
A consultation booking is confirmed only after all required booking information has been completed, the displayed fee has been successfully paid where payment is required, and a confirmation has been issued.
Selecting an appointment time without completing the required booking steps does not reserve the appointment. An unconfirmed time may be released if the booking process is not completed.
The booking page or checkout displays the consultation type, duration, fee and currency, meeting method, available date and time, and applicable UAE time zone.
Please check your confirmation email promptly to ensure the details are correct. If any confirmed information appears inaccurate, contact us using the details provided below before your scheduled appointment.
Payments for consultations are processed through the approved payment provider. A consultation booking is not confirmed if a payment transaction is declined, reversed or incomplete.
All payments remain subject to the payment provider’s applicable terms, security checks and processing procedures. Please retain your payment receipt and booking confirmation for reference if you need assistance with a transaction.
If you need to change your consultation appointment, submit a rescheduling request as early as possible using the contact details below.
Please include the booking name, email address and original appointment date and time. The notice period, permitted number of changes, and any applicable fee or credit arrangements disclosed during booking will apply.
All rescheduling requests are subject to availability. A new appointment time is confirmed only after written confirmation has been issued.
The cancellation deadline and any refund or credit eligibility displayed before payment and in your booking confirmation apply to your appointment.
Requests received after the disclosed cancellation deadline, missed appointments and payment-processing fees will be handled according to the terms communicated during booking and applicable law.
Where a refund is approved, it will normally be returned through the original payment method. The time required for the funds to appear in your account depends on the payment provider and your financial institution.
For questions about consultation cancellations or refunds in the UAE, contact us with your booking details so that your request can be reviewed under the applicable terms.
If the business needs to cancel a confirmed consultation, the client will be offered a reasonable alternative appointment time or a refund of the consultation fee paid for that appointment.
A client will not be charged a replacement consultation fee for a change initiated by the business. Any alternative appointment will be subject to availability and confirmation.
Clients should join an online meeting or arrive at the agreed location on time, using the meeting method stated in the booking confirmation.
A late consultation may still end at the originally scheduled time to avoid affecting subsequent appointments. Substantially delayed arrivals and missed appointments will be handled according to the no-show terms disclosed during booking.
Please contact us as soon as possible if an unexpected delay may affect your appointment.
The booking fee covers only the consultation described during checkout. Unless expressly included in the booked service or confirmed separately in writing, the fee does not cover:
Site visits or property inspections
Property valuations or formal reports
Designs, drawings or technical documentation
Quotations or project execution
Brokerage services
Third-party fees
Independent legal, financial, tax or technical advice
Any additional service, fee or deliverable must be agreed separately where applicable. Please review the service description carefully before confirming your consultation booking.
A site visit is included only when specifically stated in the booked service or separately confirmed in writing.
Before a site visit takes place, the relevant parties must agree on the service location, travel arrangements, applicable charges, parking, access permissions, safety requirements and any visit-specific cancellation conditions.
Additional travel or site-visit costs should be clarified and agreed upon before the visit is confirmed.
Confirmations and reminders may be sent by email and calendar service. Clients are responsible for providing accurate contact information, checking spam folders and confirming the UAE time zone shown in the booking.
Booking questions: info@maksuda.properties or +971 54 420 2016.
Important: Selecting a time without completing the required form and payment does not reserve the appointment. Keep the confirmation email and use the booking details when requesting a change.
These answers summarise the visible policy. The full wording above applies where more detail is needed.
The privacy, website-use and booking policies work together. Service-specific terms may also appear in a separate written agreement.
The general terms governing website use, enquiries and consultation information.
How information submitted through the website may be collected, used and shared.
Ask a question about the website, a consultation or the appropriate service contact.
Contact Maksuda before submitting sensitive information, making a payment or confirming a booking if anything is unclear.
